Ten Points to Check When Renting a Car

Renting a car looks simple at first sight: choose a car, pay, collect it. But small details in the contract can lead to unexpected charges on return. The ten points below summarise what you must check before renting.

1. Ask for the total price

The daily price in adverts may not include taxes, insurance and extras. In the quote, ask for the "total payable" and what it contains on separate lines.

2. Learn the insurance cover and excess

Comprehensive cover is usually in the basic package but the excess (your share) varies from 4,000 to 20,000 TRY. A full protection package that waives the excess prevents surprises on minor damage.

3. Check the fuel policy

"Full to full" is the most transparent model. If you return with less fuel, a service fee may be added on top of the price per litre.

4. Look at the mileage limit

300 km a day is enough for most holidays, but if you plan a long trip ask about unlimited km or package upgrades. The excess mileage fee is between 2 and 6 TRY.

5. Deposit and card requirements

The deposit is blocked on a credit card; debit cards are often not accepted. Learn the card limit and when the block is released.

6. Inspect the car together at handover

Record scratches, dents and windscreen cracks with the agent, with photos. Check tyre condition, fuel level and the spare tyre.

7. Extra drivers and age limits

Everyone who will drive must be listed in the contract; damage caused by an unlisted driver falls outside insurance cover. The age limit rises to 27 for premium cars.

8. HGS and toll charges

Motorway and bridge crossings are made with HGS and the charge is invoiced after return. Do not use your own HGS tag.

9. Cancellation and change terms

Learn the free cancellation period (48 hours with us) and the change rules.

10. Plan the return

There is usually a three-hour grace period on the return time. Reporting a delay in advance can prevent an extra-day charge. Keep the handover photos until the return.

What to do in a dispute

Photos and a signed report at handover and return are the strongest evidence. If you have a dispute, first make a written complaint to the rental company's customer service; if no solution is found you keep the right to apply to the Consumer Arbitration Committee or the Consumer Court. Keep all correspondence and invoice/slip records.

A mini list before booking

• Are total price, taxes and extras in writing?
• Are the excess amount and insurance cover clear?
• Do I understand the fuel, mileage and return time terms?
• Is there a photo and signed report at handover?

At Anka Rent all ten points are written in the quote; if you have a question you can reach our 24/7 line.