Frequently Asked Questions
Find answers to your questions here
What documents do I need to rent a car?
A valid ID or passport, a driving licence (an international permit for foreign licences) and a credit card in the driver's name are enough.
What is the minimum driver age?
21 years and a 1-year licence are needed for economy, compact and mid-size classes; 23 years and 2 years for SUV, minivan and electric; 27 years and 3 years for premium.
How much is the deposit and when is it released?
A deposit between 6,000 and 25,000 TRY by class is blocked on a credit card. It is released within 7 business days after return.
What does the full protection package cover?
It covers the excess waiver, tyre-glass-headlight-mirror damage, extended third-party liability, lost key and wrong fuel. It costs 250 TRY a day.
Can I return the car at a different point?
Yes, returning at a different point among our eight is possible. The fee starts from 900 TRY depending on the route; in high season you need to state it when booking.
Is cancelling my booking charged?
Cancellations and changes are free up to 48 hours before pick-up. For cancellations within 48 hours one day's rental is charged.
What should I do in an accident or breakdown?
Ensure your safety, call 112 if necessary, obtain a police report and call our 24/7 line. The replacement car and towing process starts immediately.
Do you issue corporate invoices?
Yes. For corporate customers we offer monthly consolidated invoices, current accounts and payment terms. You can fill in the fleet quote form.
Could not find your answer?
Our expert team will be happy to help you.